24/7 answering
Instant pickup around the clock — nights, weekends, and holidays included.
The complete front desk, itemized.
Eleven capability areas, one platform. Everything below ships in the product today — try any of it in the live demo.
Call handling
Every call answered on the first ring, whatever time it arrives.
After-hours & holiday schedules
Business-hours-aware behavior with separate flows for closed hours, holidays, and emergencies.
Overflow answering
Ring your team first and let the AI catch what they can't — no more busy signals.
Keep your number
Forward your existing line or provision a fresh local number in minutes.
Multi-line support
Separate numbers per location, campaign, or department, each with its own behavior.
Voicemail fallback
When a caller insists on a human at 3am, capture a structured voicemail and open a follow-up task.
Front-desk conversations
Handles the questions your desk answers fifty times a week — consistently.
FAQ answering
Grounded answers about hours, pricing, services, and policies from your approved sources.
Intent & identity capture
Knows who's calling and why within the first exchange, and routes accordingly.
Urgency detection
Separates a gas leak from a tune-up request and escalates the one that can't wait.
Dynamic branching
Changes course mid-call as new information arrives — no rigid phone trees.
Custom scripts & playbooks
Per-intent instructions, intake questions, and actions you control from the console.
VIP recognition
Flag key customers so their calls alert your team and skip the standard flow.
Transfer & escalation
When a human is the right answer, the handoff is warm — never a cold dump.
Warm transfer with context
Your team hears who's calling and what they need before saying hello.
Route by team, role, or location
Emergencies to on-call, sales to the closer, Spanish calls to Sol.
Confidence-based fallback
Below a confidence threshold you set, the AI stops guessing and escalates.
Callback queue
No one available? The caller gets a commitment and your team gets an SLA-tracked task.
Lead capture & qualification
Every inquiry becomes a structured, scored, explainable lead — not a sticky note.
Every lead captured
Name, number, service, budget, timeline — collected conversationally, stored structurally.
Explainable scoring
Each score shows its factors and points, so your team trusts the priority queue.
Vertical intake questions
Industry templates ask what matters: property type, case type, party size.
Spam screening
Robocalls and solicitors are screened out before they cost you minutes.
CRM write-back
Leads land in HubSpot or Salesforce with the transcript and summary attached.
Owner assignment & pipeline stages
High scores route to the right owner and enter your pipeline automatically.
Scheduling & booking
From “can someone come Thursday?” to a confirmed slot on the calendar.
Book, reschedule, cancel
Full appointment lifecycle handled in the call, synced to your calendar.
Conflict detection
Reads real availability so double-bookings don't happen.
Confirmations & reminders
SMS confirmations at booking and reminders before the visit cut no-shows.
Multi-staff, multi-location
Location-aware calendars, per-technician routing, and travel-time-aware slots.
Intake before booking
Collects gate codes, symptoms, or party size so your team arrives prepared.
Messaging & alerts
The right person hears about the right call, immediately.
Instant call summaries
Who called, what they wanted, what happened — pushed to your inbox or Slack.
High-value lead alerts
Score thresholds trigger SMS or Slack pings so hot leads get called back in minutes.
Complaint & VIP alerts
Negative sentiment and VIP callers escalate on their own rules.
Follow-up tasks
Calls that need action create assigned, SLA-tracked tasks — nothing falls through.
Two-way SMS
Callers can reply to confirmations to reschedule without calling back.
Knowledge base
It answers from your sources — and tells you what it couldn't answer.
Website, FAQ & document ingestion
Point it at your site, upload SOPs, paste your price list — indexed in minutes.
Grounded answers with sources
Every factual answer traces to a source with a confidence score.
Knowledge-gap detection
Questions callers asked that it couldn't answer surface as a ranked to-fix list.
Self-healing suggestions
Drafts suggested answers for detected gaps; you approve before they go live.
Scoped knowledge
Restrict sources per receptionist, location, or workflow.
QA & testing
Test before go-live, score after — the differentiator most competitors skip.
Simulated call scenarios
Define personas and objectives, run them against your agent before a real caller does.
Scorecards & rubrics
Every run graded on greeting, intent capture, accuracy, outcome, and tone.
Pass/fail gates
Changes don't reach callers until scenarios pass.
Version approvals
Prompt and playbook changes require sign-off, with full version history.
Live-call reviews
QA reviewers score real transcripts and flag calls for coaching.
Analytics
Prove the ROI: what was answered, booked, captured, and contained.
Containment & booking rates
How much the AI resolved alone, and how much revenue it scheduled.
Intent & outcome trends
What callers want, how it changes seasonally, and where calls end up.
Source attribution
Which channel — Google Ads, website, referral — drives calls that convert.
CSAT & sentiment
Caller satisfaction scores and sentiment mix across every conversation.
Usage & billing visibility
Minutes and calls against your plan, with alerts before overage.
Team & governance
Operator controls that survive an auditor's questions.
Role-based access
Owner, admin, member, and QA reviewer roles with least-privilege defaults.
Audit logs
Every admin action recorded — who changed what, when, from where.
Retention & PII redaction
Configurable retention windows and automatic redaction in transcripts.
Consent modes
One-party, two-party, or announced recording to match your state's rules.
Multi-location administration
Location-specific hours, scripts, calendars, and central reporting.
Platform & API
Everything the console does, your systems can do too.
REST API
Calls, leads, appointments, knowledge, and usage — all addressable with scoped keys.
Signed webhooks
call.completed, lead.created, appointment.booked — delivered with retries.
Zapier & Make
No-code recipes into 5,000+ apps.
Usage metering
Programmatic access to minutes, calls, and API request counts.
See all of it live, in a real console.
The demo workspace has a month of calls, leads, bookings, QA runs, and analytics already in it.